Travel safely

A successful vacation not only includes the perfect holiday accommodation, but also a feeling of security before, during and after your vacation. To ensure this, we not only offer you personally selected accommodations.

 

We have the vacation rentals personally selected and also described as best as possible so that you can get a feeling of what to expect on site. You can of course inquire with us at any time , you should need information that is not included in the description of the property. Or if you have a special request, we are at your disposal, so that you can find your holiday home the way you want it, you can also contact us by email, chat or phone. We are in close contact with our owners and administrators and we would be happy to inquire about special requests for you. It is simply important to us that you have an unforgettable vacation. We would therefore be delighted to be able to assist you in planning your vacation and would be happy to assist you.

 

If you have found the property that is right for you and booked it with us online or by e-mail, you will receive a booking confirmation and a security certificate from us immediately by e-mail if it is available. The security certificate protects your customer money in the event of insolvency and ensures that it is reimbursed.

 

So that you are also insured during your vacation, we recommend one Travel insurance to be concluded, e.g. through our partner die Würzburger Versicherung and Travel Secure Versicherung (for customers who are registered in Germany):
TravelSecure
Travel insurance
Travel insurance can include different types of insurance, depending on your needs:
Travel cancellation insurance : this protects you against the risk if you are suddenly and unexpectedly prevented from starting or continuing a trip.
Luggage insurance : this offers you insurance cover for luggage you have carried and checked in if it is lost, damaged or destroyed.
International travel health insurance : Whenever and wherever you travel, with a foreign health insurance you are covered in the event of illness. Please note , that travel insurance must be taken out within a certain period of time after the trip has been booked. Therefore, it is best to find out about an appropriate travel insurance right after booking your holiday accommodation.

 

Of course we are also available for you during your vacation. If you need help, you can contact your local contact person (you will receive information with your voucher) or you can contact us directly by email or phone and we will get in touch with the owner or manager of your holiday home immediately. At the weekend we can also be reached by email.

And after your vacation you will hear from us again, because we would of course like to know whether everything on site was to your satisfaction and whether we can improve something about our service or the holiday accommodation.

With us you are simply in safe hands before, during and after your holiday!